1. Introduction

Thank you for shopping with Kerala Thengu. We strive to provide high-quality products and excellent customer service. This Refund Policy outlines the terms and conditions for requesting refunds for products purchased from our store.

2. Eligibility for Refunds

You may be eligible for a refund if:

• Product Defect: The product received is defective or damaged.
• Incorrect Product: You received a product different from what you ordered.

3. Refund Process

To request a refund, please follow these steps:

1. Contact Us: Send an email to info@keralathengu.com with your order number, a description of the issue, and any supporting photographs if applicable.
2. Return Authorization: We will provide you with instructions for returning the product and a Return Authorization Number.
3. Return the Product: Ship the product back to us using the provided return instructions. The product must be in its original packaging and in the same condition as received.
4. Refund Processing: Once we receive and inspect the returned product, we will process the refund. Refunds will be issued to the original payment method used for the purchase.

4. Non-Refundable Items

The following items are not eligible for refunds:

• Products that have been used or damaged by the customer.
• Products purchased more than 7 days ago.
• Gift cards or other non-returnable items.

5. Shipping Costs

Shipping costs for returning the product are the responsibility of the customer, unless the return is due to our error. Original shipping costs are non-refundable.

6. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

7. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

Email: info@keralathengu.com
Address: THENGU COCONUT OIL MILL 5/475-J, THENGU COCONUT OIL MILL, Mundappalam Edavannappara Road, Pallikkal, Malappuram, Kerala, 673638
Phone: +91 8883335124